Why need online ticket generating software for support? Benefit of eticket generating software . How to generate online ticket ? How to create new ticket for getting support?
Report generate upon analyst, ticket, solve, active, pending,close .Provide instant support to the customer through raised online ticket . Anybody should exists in a local area network (LAN) or wide are network(WAN) connected through internet.Anybody can raise ticket for specific support. He/ She create a ticket inserting proper information into title other field and submit. Customer can view his / her ticket status either it is solved or pending or not solved. There are multiple level login category system like administrative , analyst and user level. There has unlimited user access at a time , But trial version has a limited user access. There has MIS reporting system for yearl, monthly, daily report based on ticket status of active , pending, resolve, close etc. Person wise ticket distribution and assign list.
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